Shipping and Delivery Policy
At Deen Dayal Upadhayay Yog Sikshan Sansthan, we are committed to ensuring that any physical materials, such as books, course materials, certificates, or other products you purchase or receive as part of our programs, are delivered to you promptly and in good condition. This Shipping and Delivery Policy outlines our processes for handling the shipment and delivery of items ordered through our website or provided as part of our courses.
1. Delivery Methods
1.1 Domestic Shipping (Within India)
For deliveries within India, we partner with reliable courier services to ensure timely and secure shipping of all materials. Depending on your location, delivery typically takes between 7-10 business days after dispatch.
1.2 International Shipping
For international orders, delivery times vary based on your location and the shipping service used. Generally, international deliveries may take 10-20 business days from the date of dispatch, depending on the country and customs regulations.
1.3 Digital Products
If your course or program includes digital materials such as e-books, certificates, or downloadable content, these will be delivered to your registered email address within 48 hours of your enrollment or completion of the program.
2. Shipping Charges
2.1 Domestic Shipping Fees
For domestic orders within India, shipping charges may vary based on the weight and size of the package and your location. The applicable shipping fee will be calculated at checkout and displayed before you confirm your order.
2.2 International Shipping Fees
International shipping fees will be calculated based on your location and the weight and dimensions of the shipment. All customs duties and taxes imposed by the destination country are the responsibility of the recipient.
2.3 Free Shipping
We may offer free shipping for certain products or during promotional periods. Details of free shipping eligibility will be provided during the checkout process or communicated via promotional materials.
3. Order Processing
- All orders are processed within 2-3 business days of receiving the order.
- You will receive a confirmation email once your order has been processed and shipped, along with tracking information (if applicable).
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Timeframes
While we aim to deliver your items within the estimated timeframes, delivery may be affected by factors beyond our control, such as customs delays, weather conditions, or other logistical issues. We cannot guarantee specific delivery dates but will provide tracking details for you to monitor the status of your shipment.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your delivery through the courier service’s website.
6. Address Changes
It is the responsibility of the customer to provide an accurate shipping address at the time of purchase. If you need to change your shipping address after placing an order, please contact us immediately at dduyss.delhi@gmail.com. If the order has not been dispatched, we will make every effort to update the address. However, if the order has already been shipped, address changes may not be possible.
7. Undeliverable Packages
If a package is returned to us due to an incorrect shipping address, failed delivery attempts, or refusal to accept the package, we will contact you to arrange re-shipment. Additional shipping charges may apply in such cases.
8. Damaged or Lost Shipments
8.1 Damaged Shipments
If your package arrives damaged, please notify us within 48 hours of receiving the item. We may request photos of the damage and will work with you to resolve the issue, which may include replacement of the damaged items or a refund.
8.2 Lost Shipments
If your shipment is lost in transit, please contact us as soon as possible. We will work with the courier service to locate the package and, if necessary, issue a replacement or refund.
9. Contact Us
For any inquiries regarding shipping, delivery, or tracking, please reach out to us at:
Deen Dayal Upadhayay Yog Sikshan Sansthan
Email: dduyss.delhi@gmail.com
Phone: +91 9161779393
Address: RZI-139 Mahaveer Enclave, E-Block Near Happy Public Palm Gaon South West Delhi – 110045